Member Experience Consultant l
BLACK HILLS FEDERAL CREDIT UNIONBillings, Montana, United States
Posted February 26, 2026
Full Time
About the Company
Black Hills Federal Credit Union, founded in 1941, serves South Dakota residents with a full suite of financial products—including lending, deposits, investments, and insurance—across 14 local branches. The credit union prioritizes personalized service and quality offerings from local experts, fostering deep member trust that has helped thousands purchase homes, cars, and pursue education. Its long‑standing commitment to small businesses and families alike sets it apart, providing tailored financial solutions that support growth, retirement planning, and everyday needs. By blending a member‑first ethos with a broad product range, BHFCU remains a dependable partner in both personal and business finance.
Job Description
Black Hills Federal Credit Union seeks a Member Experience Consultant to provide outstanding lending and member service while encouraging and educating members on credit union products and services.
Requirements
- Welcome members to the Branch and guide them to the ITMs when appropriate.
- Perform teller transactions, including change orders and business deposits.
- Open new consumer memberships, new youth memberships, and maintain all account types.
- Assist members with online banking support, instant issue and member select PIN requests, quick draw loans, wire transfers, and notaries.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
