SR Manager - Global Customer Service

Blue Diamond Growers is seeking a Senior Manager, Customer Service to lead a team of customer service representatives and develop a customer service capability framework.

Requirements

• 10 years of customer service experience handling global B2B customer accounts
• 3+ years Leadership or management experience and ability to drive change with a long-term perspective across multiple functions
• 5 years’ experience with direct people management and talent development
• Proven track record of cross functional project management leadership
• Demonstrated expertise with enterprise ERP/MRP systems; SAP preferred
• Must be capable of strategically driving a nimble and agile team, exemplifying existing BDG values

Benefits

• Free training
• Career advancement opportunities