Senior Customer Success Manager (Enterprise)

Blue J is a leading generative AI solution for tax professionals. We're seeking a Senior Customer Success Manager, Enterprise to manage a focused portfolio of high-value enterprise accounts, guiding them through onboarding and implementation journeys, and partnering with Enterprise Account Executives on renewal and expansion strategy.

Requirements

• 7+ years of experience in customer success, strategic account management, implementation, consulting, or similar consultative post-sale roles
• Experience managing enterprise or strategic accounts, including navigating complex, multi-stakeholder environments and high-value portfolios
• Strong project and program management skills, with the ability to manage multiple workstreams simultaneously
• Clear and effective communication skills, including written, verbal, and presentation abilities across a range of audiences
• Strong business acumen, with experience supporting renewal and expansion efforts
• Ability to navigate ambiguity and adapt within evolving, fast-paced environments
• Strong organizational skills, attention to detail, and consistent follow-through
• A collaborative and resourceful approach, with the ability to influence and work effectively across teams

Benefits

• Competitive compensation
• Equity
• Benefits
• Opportunity to participate in Blue J's long-term success