Enterprise Support Engineer - LiveAction Second Shift [16h-00h]

We are looking for an Enterprise Support Engineer – LiveAction to join our Customer Care department. As an Enterprise Support Engineer, you will work directly with dedicated strategic enterprise customers to anticipate, identify, and resolve complex technical challenges related to network visibility, performance monitoring, and application experience.

Requirements

• 3+ years of experience in a technical support, network engineering, or similar customer-facing role
• Strong hands-on experience troubleshooting enterprise networks and complex environments
• Solid knowledge of network monitoring and observability technologies, including: SNMP, NetFlow / IPFIX / sFlow, QoS, traffic shaping, and performance metrics
• Strong understanding of TCP/IP, routing fundamentals, and packet analysis
• Experience working with Linux systems and logs
• Ability to analyze packet captures and performance data to identify issues and trends
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences

Benefits

• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program