Lead, Provisioning Operations

Lead, Provisioning Operations job opening in Detroit, MI. The role is a long term contract and requires strong analytical and problem solving skills.

Requirements

• Detect, monitor, identify, root cause and support resolution of system issues.
• Coordinate operational activities and system level readiness for internal and external maintenances and new service offerings for the platform.
• Assist in requirement definition for product and platforms related to provisioning operational needs
• Provide feedback to leadership regarding issues and exceptions that are negatively impacting key performance metrics or business goals. Escalate and prioritize issues.
• Strong understanding of operational procedures, protocols and communication paths.
• Analytical skills with ability to turn data into meaningful information and present findings
• Position requires operation support per on-call schedule.
• Advanced proficiency with MS Excel
• Advanced proficiency in interacting with relational databases in Oracle as well as writing and analyzing SQL