Focused on the operation and maintenance of the network infrastructure for Boldyn Networks in the UK. The NOC Engineer provides technical support as part of the wider NOC team.
Requirements
- Operation and maintenance of radios, network routers, switches and Wi-Fi access points and neutral host environments
- Part of the core operations team who own the operations and maintenance of the end-to-end network architecture
- Collaborate with colleagues from Boldyn Networks' Engineering function to leverage expertise and capability
- Address network issues either by resolving the issue or assigning to internal staff or external providers to resolution
- Document, track, and monitor network related problems to ensure a timely resolution
- Ensure all Planned Preventative Maintenance is complete
- Provide ad hoc reports as required to senior colleagues and customers
- Proactively engage with all members of the Service & Operations Team to support a continuous improvement program and the service provided to our customers
- Support the transition of new services by developing documentation and completing training
- Investigates and optimises the operation for future deployments, troubleshooting when required and recommending pragmatic solutions to address issues as they arise
- Participate in the execution of business continuity testing and disaster planning exercises
- 1st and 2nd line support for the operations team on a 24x7x365 shift pattern
- Explore, assess and develop relevant knowledge on new and emerging technologies including Wi-Fi, small cells, Fibre and the use of DAS beyond distribution
Benefits
- Flexible working opportunities
- Holiday allowance starting at 25 days rising with length of service
- 4 days off each year to volunteer
- Parental leave with up to 20 weeks paid at full salary
