Box is seeking a Forward Deployed Engineer to help customers build content-centric AI workflows. The role involves assessing and structuring content environments, designing and building AI workflows and agents, and post-deployment optimization. The ideal candidate will have expertise in architecture, system design, and cloud solutions, as well as experience with Enterprise Content Management systems, AI APIs, and model ecosystems.
Requirements
- 7+ years of development, consulting, professional services, or sales engineering experience.
- Expertise in architecture / system design for cloud solutions (i.e. APIs, DevOps, Infrastructure, middleware, scale limits, rate limits, etc.).
- Expertise in Enterprise Content Management systems and cloud migrations.
- Deep understanding of prompt engineering, prompt governance, evaluation and testing frameworks, model selection, benchmarking, and security/compliance scoping for AI.
- Proven experience designing and building production AI workflows or agentic systems — not just proof-of-concept
- Hands-on proficiency with AI APIs and at least one major model ecosystem (OpenAI, Anthropic, Google, or equivalent); able to evaluate, confidence score, and select models by capability, cost, and task fit
- Strong programming skills — Python and/or JavaScript — with experience building scripts, API integrations, and automation pipelines that move through a customer SDLC
- Experience in post-sale professional services or consulting environments; comfortable owning customer relationships and driving outcomes over multi-month engagements
- Experience with agentic frameworks and orchestration (LangChain, LlamaIndex, AutoGen, or similar)
- Familiarity with retrieval-augmented generation (RAG), context pipeline design, and prompt engineering at production scale
- Understanding of enterprise content governance, information architecture, and data security considerations in AI deployments
- Experience with LLM evaluation methodologies — building evals, confidence scoring, human-in-the-loop review workflows
- Experience working alongside model providers' forward-deployed teams in a complementary, context-layer capacity
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
