The Estimator’s primary responsibility is to provide an exceptional customer experience, create estimates, and coordinate repair needs for customers while ensuring compliance with all team members and achieving the repair facility's KPIs.
Requirements
- Ensure every customer interaction is documented, updated efficiently and accurately
- Provide Customer with accurate and timely information, guiding them through the repair process
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Participate in daily “production walks” with the Management Team
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting
- Attend training, information sessions and workshops recommended by Store Manager
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
