Customer Success Manager - Southeast /NC/SC

BrainPOP is seeking a Customer Success Manager to oversee a school book of business, driving engagement, retention, and growth. The role requires experience driving renewals and upsells through efficiency in organizing and managing a high-volume book of business and leading consultative discussions with school leaders about their unique needs.

Requirements

• 2-3+ years experience in software sales and/or account management in K-12
• Experience managing a high-volume BoB
• Proven capability in identifying value-based opportunities for current partners while advocating for their needs internally and externally.
• Experience with software implementations (K-12 is a plus)
• Experience with a CRM and the ability to forecast and create reports to inform management about strategic decision-making.

Benefits

• Competitive pay
• Health benefits
• Flexible work arrangements
• Professional development opportunities
• Diverse and inclusive work environment