Founding Customer Success Lead
BraleDes Moines, Iowa, United States
Posted October 2, 2025
Full Time
About the Company
Brale is a platform that allows users to create their own stablecoins. The company focuses on providing tools and services for individuals and businesses looking to develop stable digital assets pegged to real-world currencies or other assets. Brale's key value proposition lies in its user-friendly interface and customizable options, enabling anyone to launch a stablecoin tailored to specific needs without extensive technical knowledge.
Job Description
Brale is seeking a Founding Customer Success Lead to shape the future of programmable finance with blockchain-native infrastructure. This role focuses on building and scaling a customer success function from initial sign-up to ongoing value, owning the journey post-signature and integrating with Brale's customer-centric culture. The ideal candidate will build and evolve AI-powered LLMs, create processes for issue management, and drive customer retention and expansion.
Requirements
- Experience in Customer Success or related roles (5-7 years)
- Deep involvement in blockchain technology or fintech
- Strong cross-functional collaboration skills
- Proficiency with Intercom and/or AI-driven CS tools
- Fluency in U.S. time zones
