Working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
Requirements
- Utilize the ServiceNow ticketing system to research, manage, and resolve Tier 2 benefits cases
- Lead and support the implementation, enhancement, testing, deployment, execution, administration, and communication of Bristol Myers Squibb (BMS) benefit plans and supporting systems
- Partner closely with Benefit Strategists and Product Design team to assess the operational feasibility of proposed benefit changes or new offerings
- Participate in implementation and project meetings, providing subject‐matter expertise on benefit operations, plan design requirements, vendor deliverables, timelines, and project plans
- Oversee the day‐to‐day administration of company benefit programs
- Identify and drive opportunities for process automation, reduction of manual activities, and continuous improvement to enhance operational efficiency and scalability
- Serve as the primary operational point of contact for benefit administrators, carriers, and vendors
- Collaborate with the Benefit Operations team to plan and execute Annual Enrollment activities
- Compile, analyze, and present supporting documentation and data for second‐level benefit appeals
- Review, update, and maintain employee‐facing reference materials and Knowledge Articles
- Prepare financial and operational reports as required
- Audit, reconcile, and validate carrier and vendor invoices, and provide support for purchase order (PO) and financial processes
- Support internal and external audits, compliance reviews, and benefit‐related surveys as required
- Coordinate benefits‐related activities for mergers and acquisitions (M&A)
- Partner with internal stakeholders, carriers, and vendors to develop and deliver training and educational resources for benefit programs
- Monitor and analyze benefits utilization, cost trends, and program performance
- Stay current on industry best practices, emerging trends, and regulatory developments relevant to benefits administration and operations
Benefits
- Competitive benefits
- Services
- Programs
- Employee wellness programs
- Flexible Spending Accounts (FSA)
- Life insurance
- Disability
- Wellness programs
- Retirement knowledge
- Workday
- Benifex
- Paid time off
