Staff Technical Support Engineer - Mainframe

We are looking for a talented and motivated Technical Support Engineer with a passion for Customer Success to provide omni-channel support for complex questions/problems for product suites.

Requirements

• Promote Broadcom mission, customer promise, and strategy
• Adapt to and support change
• Continually expand knowledge of Broadcom Support best practices, procedures and systems
• Lead brainstorming sessions to improve our business
• Prioritize and balance workload across channels
• Act as a subject matter expert for certain product components
• Leverage experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products
• Use problem solving skills to quickly resolve customer's cases
• Demonstrate teamwork and leadership
• Participate in scrum teams
• Improve product quality by identifying and documenting predominant customer issues

Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave and vacation time