Supervisor, Member Service Center (Call Center)
Broadview Federal Credit UnionCity of Albany, New York, United States
Posted February 23, 2026
65990 - 80838 USD
Full Time
About the Company
A company that cares about its employees, members, and community.
Job Description
The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance.
Requirements
- Supervise a team of Member Service Representatives
- Conduct regular one-on-one coaching sessions and performance reviews
- Address high-level member escalations and complex inquiries
Benefits
- Competitive benefits package