Assistant Manager - Operations

Role Overview

The Assistant Manager – Operations is responsible for supporting the Sr Director of Operations in overseeing day-to-day operational performance, driving process improvements, and ensuring alignment with business objectives. This role acts as a key bridge between leadership and operational teams, ensuring execution, accountability, and consistency across functions.

What You Will Do

Support the Sr Director of Operations in monitoring day-to-day operational performance across departments, provide visibility into operational performance, risks, execution, and team dynamics, and monitor productivity, KPIs, SLAs, and operational priorities to ensure alignment with business objectives.

Why It Might Be a Fit

This role requires a proactive, fast-thinking, and able to operate with urgency in a changing environment, highly structured and organized, with strong planning and follow-up discipline, and strong communication and stakeholder management skills.

Requirements

• 3+ years of leadership experience in operations management at the manager level
• Bachelor’s degree preferred
• Experience monitoring KPIs, SLAs, productivity metrics, and operational performance across teams or departments
• Strong analytical skills with the ability to identify trends, gaps, risks, and root causes
• Experience supporting or creating action plans, performance improvement plans, or 30/60/90 plans
• Strong reporting and tracking skills, with the ability to translate data into actionable insights
• Proficiency in Microsoft Excel or similar reporting tools
• Experience with BI tools, CRM systems, WFM tools, or operational dashboards preferred

Benefits

• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment