Head, User Services & Engagement

Brock University Library invites applications for the full-time, permanent position of Head, User Services & Engagement. The successful candidate will provide leadership and direction for the operations of Brock Library’s User Services and Engagement (US&E) department, working closely with the Manager, User Services, to ensure the delivery and development of core library services including: circulation, course readings, resource sharing, research help, maintenance of the Library’s physical collections, and support for user-facing spaces.

Requirements

• Master’s degree from an ALA-accredited library program or equivalent
• Leadership and supervisory abilities, including knowledge of human resources practices and unionized environments
• Ability to work collaboratively with colleagues
• Ability to effectively manage change and support colleagues in a dynamic environment
• Knowledge and experience in the following areas: Research help, Circulation policies and procedures, Resource sharing, Course readings/reserves, Library engagement and outreach activities
• Experience using Library Management Systems
• Demonstrated user-centered service philosophy and client focus
• Awareness of the importance of inclusivity, accessibility, reconciliation, and decolonization in academic libraries
• Excellent interpersonal, oral, and written communication skills
• Strong organizational and project management skills
• Effective analytical, problem-solving, and decision-making skills

Benefits

• Competitive salary
• Attractive benefits package