Lead CSR (Head Teller)
Builtwell BankChattanooga, Tennessee, United States
Posted February 24, 2026
Full Time
About the Company
Builtwell Bank is a community‑focused financial institution with more than 24 branches across Tennessee and Northwest Georgia, dedicated to serving consumers, small businesses, and commercial clients. The bank offers a full suite of banking products—including checking, savings, credit cards, consumer and commercial loans, mortgages, insurance, and expert financial advice—while emphasizing personalized service and customer loyalty. Builtwell differentiates itself through its mission of “every customer comes back and brings a friend,” combining a strong local presence with modern digital tools such as internet banking, mobile apps, and remote deposit to provide flexible, secure access to funds. The institution’s commitment to safeguarding customer privacy and encouraging responsible social media use underscores its focus on trust and security.
Job Description
As a Lead CSR (Head Teller) at Builtwell Bank, you will be the first face in relationship building for customers, warmly welcoming and serving them with exceptional customer service and identifying opportunities to fulfill their financial needs.
Requirements
- Represent Builtwell Bank with integrity
- Supervise CSRs and provide coaching
- Run an inside or drive-through teller window
- Balance cash items and adhere to cash control policies
- Answer the telephone in a friendly and professional manner
- Demonstrate exceptional teamwork