We are looking for customer-focused advisors to work in rotational shifts, handling queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions.
Requirements
- Authorize or reject treatment requests before procedures
- Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
- Manage membership updates, billing inquiries, and document issuance
- Coordinate international medical appointments and support cross-departmental communication
- Investigate and resolve complaints, ensuring customer satisfaction
- Maintain accurate system records and support new team members
- Collaborate with providers and internal teams to deliver seamless service
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
