Aftersales Field Technical Support Coordinator - Ghana

The Aftersales Field Technical Support Coordinator will oversee and coordinate last-mile warranty swap operations, ensuring operational continuity, service quality, and customer satisfaction.

Requirements

• Degree in Business, Operations, Electronics, or related field
• Minimum 3–5 years in Aftersales, Field Operations, or Technical Support
• Proven experience in managing field teams and coordinating logistics
• Strong analytical and reporting skills
• Proficiency in MS Excel, NAV and helpdesk systems
• Excellent communication and stakeholder management abilities
• Ability to drive process improvements and meet commercial KPIs
• Familiarity with SLA management, aftersales and customer experience metrics

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance