Seasonal Burton Basecamp Guide (E-Com Customer Service)

As a Seasonal Burton Basecamp Guide, you will be the first point of contact for Burton end consumers, responsible for answering consumers' requests via phone, email, webform, and chat. You will work closely with the Ecom and Product Service Department to share knowledge and customer feedback, improve efficiency, and productivity. You will be responsible for assisting customers with product, order, and warranty questions via phone, email, and chat, establishing and maintaining professional one-on-one relationships with customers and internal partners, and guiding and educating customers about Burton and anon product lines.

Requirements

• A passion for snowboarding with in-depth product knowledge
• Outdoor industry knowledge with previous experience in customer service is highly regarded
• Excellent written and oral communication skills in English, German, French, Italian, or Spanish
• A positive attitude, detail-oriented, and capability to work independently while maintaining a "team and customer first" mindset
• The ability to work in a flexible and fast-paced environment
• Well-organized, time-efficient, and multi-tasking ability

Benefits

• Very good team spirit, flat hierarchies, shared outdoor activities, and space to learn & develop
• Product discounts
• Volunteer time off
• Outdoor days
• Season pass contribution
• Company events