Butternut Box is a company that produces healthy, fresh dog food and is looking for a Customer Love medewerker to join their team. The role involves interacting with customers via phone, email, WhatsApp, live chat, and social media to provide excellent customer service and help customers with their queries.
Requirements
- Fluent Dutch and English language skills
- Good communication and customer service skills
- Ability to work independently and as part of a team
- Attention to detail and ability to handle multiple tasks
- Flexibility to work on Saturdays (rotational basis)
- Ability to travel to the UK for training with the international customer service team (2-3 days, 1-2 times a year)
Benefits
- Salary: €34,000 per year (gross)
- 25 vacation days + 1 extra day per year of service
- 5 extra 'paws' days for wellness or personal development
- €500 annual learning and development budget
- Pension scheme through ASR Doenpensioen (3.5% employer/3.5% employee)
- Reimbursement of transportation costs (NS Business Card or km reimbursement, up to €350 per month)
- Hybrid work arrangement (Wednesdays at the office)
- Remote-First periods (August and Christmas period)
- Free weekly lunch at the Amsterdam office
- Lease a Bike scheme with employer contribution
- ClassPass with employer contribution
- Generous parental leave
- Paid sabbaticals after 5 years of service
- Opportunity to volunteer during working hours
- Discount on Butternut Box for personal dog (or friends/family dog)
