Field Service Technician

Role Overview

Our team of Field Service Technicians is dedicated to providing exceptional support and service to our customers worldwide. Working both independently and collaboratively, our technicians ensure the successful installation, maintenance, and optimization of equipment at customer sites. This position requires frequent travel, estimated between 60-80% of the time.

What You Will Do

Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, assist in the installation, startup, and testing of new equipment, and cultivate and maintain strong customer relationships.

Why It Might Be a Fit

We are seeking skilled Field Service Technicians who are passionate about delivering high-quality customer service and are adept at finding innovative technical solutions.

Requirements

• A two-year post-high school diploma/certificate in electro-mechanical technology and a minimum of 3 years related experience, OR a high school diploma and a minimum of 7 years relevant experience.
• Proficiency in mechanical, pneumatic, and control systems, with a solid understanding of material handling practices.
• Ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials and procedure manuals.
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from groups of leaders, clients, and customers.
• Strong time management skills to balance multiple projects with the potential of phone calls and simultaneous inquiries.
• Strong interpersonal and customer relations skills, with the ability to work effectively both independently and as part of a team.
• Advanced knowledge of VFD functions, operations, and programming.
• Experience with Pressure Sensitive Labeling Machines preferred or Converting Equipment for Shrink Sleeve Labels and Flexible Packaging.
• HMI programming knowledge of GE Proficy, Exor and Allen Bradley desired
• Motion control experience with Allen Bradley and Control Techniques/SyPT desired
• Proficiency in interpreting and troubleshooting pneumatic and electrical schematics.
• Ability to troubleshoot wiring and complete I/O checks.
• Valid driver’s license and clean driving record
• Bilingual in English/Spanish is a plus.
• Robotics experience is advantageous.

Benefits

• medical, dental, and vision insurance
• paid time off
• 401k plan with company match