Customer Care and Sales Advisor I position at Sparklight, a Cable One brand, requires a supportive voice and solutions partner for customers, handling billing questions, scheduling service, and guiding product changes, with a focus on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.
Requirements
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
- Actively listen and ask questions to understand customer needs, showing empathy and respect.
- Handle a variety of customer-facing duties, including addressing requests to disconnect or remove services, providing billing and pricing information, resolving standard issues remotely or educating customers on resolution steps, scheduling service appointments when remote resolution isn’t possible, arranging product returns or exchanges, and managing add/change/delete requests in hosted platforms.
- Use effective telephone-based selling skills to build rapport and identify customer issues, offer creative solutions and explain product/service benefits, negotiate household spend and upsell additional services, and accurately and efficiently input orders.
- Meet or exceed weekly and monthly sales activity goals.
- Follow company-approved scripts to ensure consistent communication.
- Assist with special projects as assigned.
Benefits
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements
- Grow Your Career: Clear advancement opportunities
- Team Vibes: Collaborative work environment where ideas and teamwork thrive
