Customer Experience Supervisor

Be the difference customers remember for all the right reasons. As a Customer Experience Supervisor, you'll lead a team of 5–6 Customer Liaison Officers, providing day-to-day guidance, coaching and support to ensure customers receive exceptional, consistent and compassionate service throughout our works programmes.

Requirements

• Lead with Purpose: Supervise, develop and inspire a team of Customer Liaison Officers delivering consistently great customer experiences.
• Make a Real Impact: Support households and communities through periods of disruption while ensuring they feel informed, respected and reassured.
• Variety Every Day: Spend time on site with your team, manage escalations, coach colleagues and build positive local relationships.
• Continuous Improvement: Use customer insight and real-time feedback to influence delivery, raise standards and improve outcomes.
• Community Connection: Represent the customer voice, build trust face to face, and foster strong relationships with local residents and stakeholders.