Member Engagement Specialist - ELITE Dental Alliance

The Member Engagement Specialist is responsible for owning a defined portfolio of ELITE members referred by strategic partners, primarily Cain Watters & Associates (CWA). This role provides high-touch engagement, supports financial planning consultations, drives vendor utilization, and ensures consistent value realization and long-term retention for assigned members.

Requirements

• Bachelor’s degree from an accredited institution or related field experience
• 2+ years in account management, sales, client success, or consultative roles
• Dental, healthcare, or group purchasing environments experience strongly preferred
• Hands-on experience with CRM systems, preferably HubSpot
• Strong analytical and problem-solving skills
• Ability to use professional judgment and problem-solving skills to make reasonable decisions and recommendations
• Ability to be a forward thinker and generate ideas and suggestions for process improvement
• Excellent organizational and communication (both verbal and written) skills with attention to detail
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers and vendors to resolve concerns

Benefits

• Competitive base salary & additional performance-based incentives tied to key metrics
• Employer Paid Medical, Short-Term Disability, Accident, Life and AD&D Insurance
• Dental & Vision Insurance
• Unlimited PTO
• Firm-Paid Holidays, Including an Extended Winter Break
• Safe Harbor 401k Plan
• Generous Employer HSA Contributions
• Employer Paid Professional Dues, Licenses/Renewals
• Continuing Education Resources
• Family Planning Assistance Program and Paid Parental Leave