Customer Care Executive

We are seeking a dedicated and customer-focused individual to join our support team as a Customer Care Executive. As a Customer Care Executive, you will be the first point of contact for customers, providing timely, empathetic, and solutions-oriented assistance via phone, email, and chat.

Requirements

• Proven experience in a customer service or support role
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving skills with a proactive mindset
• Familiarity with customer service platforms such as Zendesk, Jira, Salesforce, or NetSuite is preferred
• Proficient in Microsoft Office Suite include advanced power apps

Benefits

• Work in a collaborative environment with options for hybrid or rotational shifts depending on business needs
• Must be able to work a flexible schedule, including evenings and weekends, to accommodate regional coverage