UX Research Manager

The UX Research Manager will lead the UX Research practice to ensure customer centricity and high quality research is conducted using modern, mixed-method, user research that identify patterns, themes and key customer insights. The leader will train and grow UX Researchers within the practice, discover and implement new research methods, and represent the UX Research team.

Requirements

• A Bachelor’s degree or above in psychology, human-computer interaction, sociology, or UX related.
• A minimum of 10+ years of research experience supporting digital experience design at either a digital agency, eCommerce or Banking company.
• 2+ years experience in Generative research.
• 3+ years experience managing UX Research teams including, generative and evaluative mix-method UX Research experience for both web and apps
• Expertise in both qualitative and quantitative research methods and techniques, with hands-on experience in surveys, interviews, field studies, analytics, etc.
• Proficiency with UX research tools such as UserTesting.com, Medallia, Baymard and similar platforms for user testing and behavioral analysis.

Benefits

• Competitive salaries and wages
• Store discounts
• Supported learning through our Triangle Learning Academy
• Canadian Tire Profit Sharing
• Retirement and savings programs for eligible employees
• Mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
• Total well-being, and mental health tools and resources for all employees