SW Support Engineer I

Role Overview

The Software Support Engineer I serves as a primary customer-facing technical resource supporting Candescent’s Digital Insight Software Solutions and integrated third-party vendor products. This role requires a strong service mindset, collaborative approach, and the ability to diagnose and resolve routine and semi-routine technical issues while delivering exceptional customer outcomes.

What You Will Do

Serve as a primary interface for customers during onboarding, issue resolution, and ongoing support, diagnose and troubleshoot technical issues, and deliver clear guidance and training to customers on how to effectively use supported solutions.

Why It Might Be a Fit

A professional, positive demeanor and consultative approach are essential, as customer satisfaction and efficient problem resolution are core to this role. Consistently delivering successful customer outcomes, building and maintaining delighted, long-term customer relationships, and producing clear and thorough case documentation are most highly valued skills.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 1- 2 years of experience in technical support, software support, or a customer-facing technical role preferred
• Ability to analyze and diagnose technical problems and apply known solutions
• Working knowledge of the most commonly used Digital Insight offerings and their capabilities
• Proficient in general computer and technical troubleshooting skills