A Data Scientist will work with a multidisciplinary team to inform and achieve organisational goals using data and analytics. The role involves delivering innovative solutions, providing expert consultancy, and supporting internal operations to unlock problems and provide supportive solutions.
Requirements
- Deliver innovative and industry leading insight, along with improvement recommendations for Capita and our client.
- Conduct insight reviews through the application of advanced analytics, using internal and external data sources
- Have a clear understanding of commercials with awareness to ensure recommendations support the BP.
- Lead the Insight direction in order to support and align to the operational strategy
- Provide an expert view internally and to our clients on the theory and practical application of customer satisfaction and loyalty methodologies such as Net Promoter®
- Work closely with wider shared services MI teams to support pulling disparate data sets together, to provide more tangible understanding of the problem with a view to use of automation techniques to stream the process and remove inefficiency.
- Support the delivery of improvements across our client portfolio by providing root cause analysis through investigation of data sets and reviewing performance over time.
- Articulate options & recommendations to both internal & external stakeholders, clearly highlighting benefits and challenges of each proposal, adjusting your approach as applicable to client specific needs
- Keep up-to-date with current industry thinking, making recommendations on emerging technologies and new approaches to capturing and measuring the voice of the customer and improving customer experience
- Have a strong understanding of planning models to ensure benefit realisation can be achieved.
- Support senior management to formulate management information & insight, using this to inform business decisions, supporting senior management to formulate budget assumptions based around insight lead recommendations.
- Support and lead projects, both short & long term, by collating and analysing data and converting this into intelligent insight that can be used to meet business & client requirements
Benefits
- Competitive Basic salary
- Medical Aid
- Provident fund, Group life, funeral, and disability benefit
- Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
- Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
- Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
- Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
- International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
- Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.
