Capital Group is looking for a Platform Engineering Manager Senior to shape the evolving operations organization, lead core technology operations capabilities, and champion availability, scalability, resilience, and reliability across cloud, network, and on-premise platforms.
Requirements
- Define, articulate, and evolve operational strategy for foundational technology services, aligning near-term execution with long-term business and technology outcomes.
- Translate enterprise technology and business strategy into clear operating models, including capability roadmaps, staffing approaches, and investment priorities.
- Partner with senior leaders to shape the future-state technology operations organization, including scope boundaries, accountability models, and engagement patterns across teams.
- Drive adoption of AI-enabled and automation-first practices to reduce operating costs, decrease reliance on third-party providers, and scale repeatable processes.
- Promote a data-driven operations model, using metrics, telemetry, and insights to inform decision-making and continuous improvement.
- Demonstrate calm, confident leadership during high-severity incidents, including incident command and executive-level communication.
- Establish and reinforce resilience, recoverability, and sustainability as non-negotiable standards and influence peers to adopt similar practices.
- Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.).
- Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity and leadership depth.
- Manage operational and strategic investment budgets, delivery timelines, and performance metrics.
- Collaborate with Vendor Management to build and maintain strong relationships with critical third-party vendors and SaaS providers.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Two-for-one matching gifts for charitable contributions and annual grants
