Customer Service Representative I

Role Overview

The Customer Service Representative I is a remote full-time role that creates and maintains customer relationships, understands products and services, and resolves customer inquiries. The role requires excellent communication and interpersonal skills, with a focus on providing high-quality customer service.

What You Will Do

Respond to customer questions, requests, and concerns via phone, email, and chat. Investigate and resolve issues, and escalate as necessary. Maintain accurate data in systems and update as needed.

Why It Might Be a Fit

The ideal candidate will have one year of customer service experience, excellent written and oral communication skills, and the ability to create customer relationships. Experience in a medical or pharmaceutical environment is preferred.

Requirements

• High school diploma/GED or equivalent combination of education and experience
• One (1) year of work experience in a customer service or customer-focused role
• Experience in a medical or pharmaceutical environment preferred
• Excellent written and oral communication skills
• Excellent interpersonal, organizational and active listening skills
• Extensive keyboarding and computer skills, including Microsoft Excel

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan options
• Paid time off
• Paid parental leave
• Employee assistance programs
• Performance bonuses