Technical Support Specialist

Role Overview

The Technical Support Specialist provides technical assistance and support to end users related to computer systems, hardware, and software.

What You Will Do

Run diagnostic programs, isolate problems, and determine and implement solutions.

Why It Might Be a Fit

Excellent problem-solving and customer service skills, ability to balance multiple priorities, and strong knowledge of computer systems and technical products.

Requirements

• High School diploma and/or technical degree/certification
• Minimum of four (4) years of work experience in an IT related position
• Excellent verbal and written communication skills
• Excellent problem-solving and customer service skills
• Ability to balance multiple priorities to meet expected response deadlines
• Ability to work independently and as a member of a team
• Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
• Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
• Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365