Digital Platforms Customer Experience Executive (FTC 12 months)

We are seeking a hands-on, organized and digitally confident executive to support the day-to-day running of our B2B e-commerce platforms during a period of maternity cover. The role involves investigating, logging and triaging digital issues, troubleshooting and coordinating fixes for website-related issues, and supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience.

Requirements

• Confident communicator with a customer-first mindset
• Experience in customer support, e-commerce or digital marketing
• Strong problem-solving skills with the ability to investigate issues methodically
• Well organized, detail-oriented and able to manage competing priorities

Benefits

• Monthly product allowance
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday
• Access to a range of high street discounts