As a Service Account Manager, you will own the relationship between Strategic Accounts Service Operations and the client. You will champion a spirit of service, uniting sales and operations to deliver seamless, impactful solutions that exceed expectations and strengthen our community of satisfied customers. You will focus on truly understanding each client's unique building needs to provide meaningful, service-driven solutions that make a difference.
Requirements
- Associates degree or Technical Certificate in Building Automation Technology, Construction Management, Business Administration, Project Management, or Operations management.
- 3+ years of experience in account management, project management, service operations, or customer relationship management.
- 1+ years of experience managing customer portfolios, coordinating service delivery, or driving customer satisfaction within a fast-paced environment.
- Ability to travel domestically up to 25% of the time.
- Bachelor’s or Master’s Degree
- 1+ year of experience in HVAC, Building Automation Systems (BAS), or the construction industry.
- Strong business and accounting acumen with experience managing financial performance or service agreements.
- Experience utilizing service ticketing, work order management, or customer service management systems.
- Demonstrated ability to foster a proactive team environment and coach high-performing employees.
- Proficiency with CRM or service management platforms such as Salesforce or related systems.
- Excellent communication, presentation, and problem-solving capabilities
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
