The 700 Club Prayer Center is seeking Remote Second Shift Contact Center Representatives to join our dynamic inbound contact center ministry team. We are seeking full and part-time dedicated customer service professionals who also love to pray and are passionate about the mission of CBN.
Requirements
- 1+ years of experience as a contact center agent or similar customer service-related work
- Excellent ability to effectively interact with callers and consistently perform contact center processes
- Knowledge of the Bible and ability to pray concise, Scripture-based prayers
- Strong listening skills with ability to verbally empathize with others
- Fluent English (or bilingual English/Spanish) language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
- Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
- Ability to maintain a distraction-free home office environment
- Ability to maintain consistent access to a high-speed cable or fiber internet router
- Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
- Ability to work in a structured, fast-paced environment, and adapt quickly to change
- Coachable with ability to accept feedback, apply guidance, and improve performance
- Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
- Strong ability to maintain consistent punctuality and attendance
- Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
- Self-motivated with ability to work independently as well as be an effective member of a team
- Flexible with ability to work well under pressure and consistently meet performance metrics
- Good manual dexterity with ability to sit for extended periods of time at a computer workstation
- Ability to work weekends and holidays are required
- Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission
Benefits
- Full benefits offered for full-time positions
- Benefits for vacation leave, sick leave, and 401(k) participation for part-time positions
- 75% tuition discount from Regent University for full-time positions
