Senior Professional Services Manager

Role Overview

The Senior Professional Services Manager is accountable for the overall success of services engagements within assigned segments and regions. This role involves collaborating with sales professionals, sales leadership, integrated tech, and end-user clients to understand their business objectives, leading service delivery teams, and ensuring that services are delivered on time, within scope, and to the highest quality standards.

What You Will Do

Client Relationship Management: Establish and maintain strong relationships with key stakeholders within CDW and clients. Execution and coordination of client business reviews. Engagement Leadership: Assist in leading the end-to-end cycle of professional services engagements, including consultation, service design, implementation, integration, management, and support.

Why It Might Be a Fit

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.

Requirements

• Bachelor’s degree or equivalent experience
• 7 years of consultative professional services sales, and delivery, with a proven track record of managing large-scale projects and client engagements
• Consulting, Consultative Sales or Project Management experience with large enterprise cross-brand projects
• Demonstrated experience leading advanced and complex technology projects in support of business initiatives
• Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients
• Ability to engage in difficult conversations with pre-sales, project teams and clients on issues, risks and escalations, up to and including executive conversations
• Previous experience in a leadership role, managing cross-functional teams and driving performance is preferred
• PMP and Sales Accreditations preferred
• Consulting experience with Fortune 500 clients preferred

Benefits

• Annual bonus target of 25%
• Benefits overview: https://cdw.benefit-info.com/
• Salary ranges may be subject to geographic differentials