Participant Engagement Specialist, Supervised Release Program

The Center for Justice Innovation is seeking a Participant Engagement Specialist for the Supervised Release Program (SRP) in Staten Island, NY. The Specialist will provide outreach to program participants, maintain accurate data entry, and collaborate with intake, case management, and compliance teams. The position requires excellent communication skills, detail-oriented nature, and ability to work effectively with a variety of stakeholders.

Requirements

• High school diploma or equivalent required
• Minimum 1 year direct practice or customer service experience required
• Excellent written and verbal communication skills required
• Must be detail-oriented with strong organizational and time management skills
• Must be able to work effectively and independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment
• Ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies
• Bilingual (English-Spanish) strongly preferred

Benefits

• Comprehensive healthcare with a national network
• Free basic dental coverage
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Flexible spending accounts including commuter FSA
• 403(b) retirement plan with a two-to-one employer contribution up to 5%