Delivery Director, Customer Success

Role Overview

The Delivery Director (Customer Success) leads Centric PLM post-implementation services organization, sitting at the intersection of customer relationship management, operational excellence, and professional services delivery.

What You Will Do

Own the post-implementation customer lifecycle, lead a team of Professional Services consultants, drive customer satisfaction, retention, and referenceability, and partner with Implementation, Support, and Product teams.

Why It Might Be a Fit

This role requires strong leadership, customer-facing and operational skills, and experience in PLM, ERP, Supply Chain, Retail, or complex enterprise platforms implementations.

Requirements

• Background in PLM, ERP, Supply Chain, Retail, or complex enterprise platforms implementations
• Strong technical background
• Experience managing P&L or services revenue targets
• Strong understanding of enterprise software implementation and post-go-live lifecycle
• Proven experience building operational processes and scalable service models
• Experience building playbooks and standardized service offerings
• Excellent executive-level communication and stakeholder management skills
• Familiarity with customer health scoring tools
• Ability to balance customer advocacy and operational excellence

Benefits

• Base salary range $150,000 - $200,000
• Benefits