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Job description
As a Store Supervisor, you will lead a team of Beauty Advisors to achieve individual and store performance goals, while ensuring exceptional customer service and sales performance. You will oversee day-to-day store operations, manage inventory, and drive business performance and reporting.
Your responsibilities will include supervising and coaching team members, conducting performance reviews, training new and existing team members, creating and managing staff schedules, and fostering a positive team culture. You will also ensure every customer receives exceptional service, resolve customer concerns, and lead by example in delivering outstanding customer engagement and service excellence.
To succeed in this role, you will need 2–5 years of retail supervisory or leadership experience, preferably within beauty, cosmetics, skincare, or luxury retail. You will have proven experience managing sales teams and driving KPI performance, strong leadership, coaching, and team development skills, and excellent customer service and communication abilities.
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Company
Retail • Consumer Goods
Celebrating our 70 Years milestone together this year! For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. Website: chalhoubgroup.com Careers site: careers.chalhoubgroup.com Instagram: instagram.com/chalhoubgroup Facebook: facebook.com/chalhoubgroup X (Twitter): twitter.com/ChalhoubGroup TikTok: tiktok.com/@chalhoubgroup?lang=en