Assistant Manager / Manager, Experience & Operations Transformation

Drive airport-wide transformation by leading initiatives that improve passenger experience and operational effectiveness. Work on high-impact transformation initiatives at one of the world’s leading airports.

Requirements

• Drive transformation from problem definition, concept design, pilots, development, deployment to adoption
• Translate passenger, operational, and business needs into actionable roadmaps and project requirements
• Oversee delivery of solutions involving Generative AI, LLMs, RAG, and agentic systems
• Manage programmes with multiple workstreams and dependencies
• Coordinate internal and external stakeholders to clarify problem statements, define requirements and drive change
• Define success metrics, track outcomes, and drive continuous improvement based on data and feedback