Customer Excellence Representative

Role Overview

The Customer Excellence Representative delivers outstanding customer service by managing orders, inquiries, and issue resolution. This role collaborates closely with Sales team, Supply Chain and other function to ensure a seamless customer experience and drive continuous improvement.

What You Will Do

Perform customer order fulfillment services with SOX compliance, manage the end-to-end Order-to-Cash process, onboard new customers, process stock transport orders and customer orders using SAP R3 ERP system, and handle customer complaints.

Why It Might Be a Fit

The ideal candidate will have a customer-centric mindset, strong interpersonal and communication skills, and experience in SAP. Prior knowledge and experience in the trading business model and international trade knowledge are also required.

Requirements

• Bachelor’s degree
• 2+ years of relevant work experience (Customer service or Supply chain)
• Prior knowledge and experience in SAP
• Good understanding of the trading business model and sufficient international trade knowledge
• Customer-centric mindset with high-level customer care/focus experience
• Strong interpersonal and communication skills to link different departments and deliver the result
• Teamwork, collaboration, and ability to interact at all levels of the organization and solve problems
• Good English skills including speaking and writing

Benefits

• Competitive Compensation
• Comprehensive Benefits Packages
• Employee Stock Purchase Program
• Tuition Reimbursement
• Commuter Benefits
• Learning and Development Opportunities
• Strong Inclusion and Diversity Initiatives
• Company-paid Volunteer Day