Customer Service Advocates (CSAs) are a trusted resource for Medi-Share program members and medical service providers who have questions or concerns. CSAs must exemplify CCM's Christ-centered commitment to providing excellent service through technical proficiency, job knowledge, and faith. Essential job duties include presenting accurate information, troubleshooting issues, working with urgency, and showing compassion and understanding to customers in need.
Requirements
- High school diploma or GED
- Two years of customer service experience in a relevant industry
- Two years high volume contact center experience preferred
- Experience in healthcare, insurance or medical billing preferred
Benefits
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
