We are hiring Customer Service Advocates for a target start date of July 13th, 2026. The role involves providing excellent service to Medi-Share program members and medical service providers. The ideal candidate will have a high school diploma or GED and two years of customer service experience in a relevant industry.
Requirements
- Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
- Troubleshooting and resolving issues
- Working with a high sense of urgency with all medical service providers and program members
- Meeting monthly service objectives as outlined by management
- Embracing any additional training, development, or special assignments with optimism
- Adhering to company rules and policies
Benefits
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
