The Supervisor, Contact Center takes ownership and initiative in the overall performance of a team of contact center front line associates to ensure effective 'over the top' excellence in serving the Christian Care Ministry membership. The role involves supervising a team of Member Service Representatives, communicating with internal and external customers, and using contact center data to determine team performance and reward or correct behavior as needed.
Requirements
- HS Diploma/GED and 3-5 years of customer service related experience required
- Bachelor's degree in business or related field preferred
- Priority will be given to candidates with a minimum of 1 year leadership experience in a customer service/contact center environment
Benefits
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
