Supervisor, Contact Center

Supervisor, Contact Center role at Christian Care Ministry in Orlando, FL, responsible for leading a team of contact center front line associates to provide excellent service to members, with a focus on spiritual and vocational leadership, and a requirement for 3-5 years of customer service experience and a Bachelor's degree in business or related field.

Requirements

• Prays with internal/external customers and actively demonstrates biblical leadership values
• Supervises team of Member Service Representatives by demonstrating successful continuous improvement performance techniques
• Supports the operation by effectively communicating, demonstrating, inspecting, and enforcing job expectations
• Monitors, reviews, and provides regular individualized feedback to staff
• Communicates in a kind, clear, and concise manner that supports positive intent
• Uses contact center data to determine if team members are performing in acceptable ranges and reward or correct behavior as needed

Benefits

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards