Customer Success Manager
CinderNew York, New York, United States
Posted April 15, 2026
Full Time
About the Company
Cinder provides a platform to protect the internet by helping companies manage the interaction layer. The company is backed by Accel and Y Combinator and is focused on providing real outcomes for customers.
Job Description
Cinder is hiring a Customer Success Manager to help scale customer support and partnership as the company grows. The role involves working closely with the Customer Success team, Product, and Engineering to deliver a high-quality customer experience. The Customer Success Manager will own a set of accounts and be responsible for customer outcomes and technical problem-solving.
Requirements
- 4+ years in a technical, customer-facing role
- Ability to debug issues across APIs, data, or system workflows
- Experience working with databases, logs, or structured data
- Excellent communication skills to explain technical concepts clearly
