Team Lead, Technical Implementations

Role Overview

The Team Lead, Technical Implementations plays a key role in driving the successful delivery of technical implementations by managing the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team. Working closely with the VP, Professional Services, this role ensures projects are executed efficiently, capacity is balanced across the team, and timelines and deliverables are consistently met.

What You Will Do

Serve as the primary partner to the VP, Professional Services in coordinating tactical execution, monitoring project progress, and communicating risks or capacity trends for leadership review. Oversee day-to-day operations for the T.I.S. team, ensuring work is prioritized effectively, utilization is tracked, and deliverables are completed on time.

Why It Might Be a Fit

At least 5 years of proven success in a technical implementation or professional services leadership role, ideally within a SaaS or healthcare technology environment. Strong understanding of data integration standards, including HL7, SFTP, and APIs.

Requirements

• At least 5 years of proven success in a technical implementation or professional services leadership role, ideally within a SaaS or healthcare technology environment.
• Strong understanding of data integration standards, including HL7, SFTP, and APIs.
• Demonstrated ability to lead multiple concurrent technical projects and manage a high-performing team in a fast-moving environment.
• Excellent analytical and problem-solving abilities, with the skill to communicate complex concepts clearly to both technical and non-technical audiences.
• Exceptional organizational skills with strict attention to detail and quality, as well as the ability to drive decision-making under minimal supervision.
• Strong written and verbal communication skills with the ability to collaborate effectively across all organizational levels.
• Thorough understanding of project and service delivery, including the management of implementation risks, impacts, and acceptance processes.
• Creative thinker with the ability to effectively translate customer needs into technical requirements.
• Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field, or equivalent professional experience.

Benefits

• Generous company-funding of our health, vision, and dental plans
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend
• Employee Assistance Program (EAP)
• Adoption Assistance
• 401(k) at three months of employment — with a match upon enrollment!
• Discretionary PTO + 13 paid holidays
• Competitive paid parental leave and flexible return to work policy
• Generous Employee Referral Program
• Yearly Cipher-versary stipend
• Ci-Phives
• Remote-first team: $50 per month reimbursement in your check for WFH expenses
• New Macbook laptop, other hardware, and company swag upon hire