Senior Technical Support Engineer

Role Overview

Circle is looking for a Senior Technical Support Engineer to provide world-class support to customers building on the Circle Platform and Ecosystem. The role involves providing timely, accurate, and empathetic support to meet defined SLAs, triaging, investigating, and resolving technical and product issues, and owning customer escalations end-to-end.

What You Will Do

Engage directly with customers support tickets, provide technical expertise for core products, participate in on-call rotations, lead and contribute to incident management efforts, build and improve internal support tooling and operational workflows, and drive and contribute to team OKRs and cross-functional projects.

Why It Might Be a Fit

The ideal candidate will have 4+ years of prior experience in technical issue resolution, experience in helping customers to diagnose and debug development issues, and proficiency in programming languages such as Javascript, PHP, Objective-C, Python, Golang, and Solidity.

Requirements

• 4+ years prior experience in technical issue resolution in a fast-paced global support team supporting SaaS-based product or relevant experience in financial services
• Experience in helping customers to diagnose and debug development issues
• Programming experience in one or more of the following languages: Javascript, PHP, Objective-C, Python, Golang, and Solidity
• Experience with developer communities such as Discord or Gradual
• Proficiency with AI-enhanced engineering tools to streamline development and troubleshooting workflows
• Proven background in incident management, including leading high-priority technical escalations, conducting root cause analysis (RCA), and participating in on-call rotations
• Demonstrated problem-solving approach and analytical skills
• Multilingual skills are preferred
• Availability to work on weekends and holidays as needed
• Experience/familiarity with Slack, Apple MacOS and GSuite
• Experience in training and up-skilling teams, particularly in delivering technical knowledge

Benefits

• Competitive compensation package
• Flexible work environment
• Opportunity to work with a leading internet financial platform company
• Chance to contribute to a mission-driven organization
• Professional development opportunities
• Multilingual skills are preferred
• Availability to work on weekends and holidays as needed
• Experience/familiarity with Slack, Apple MacOS and GSuite
• Experience in training and up-skilling teams, particularly in delivering technical knowledge