The Ops Sup Intermed Analyst provides operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts. The role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients. The Ops Sup Intermed Analyst must have 2-5 years of relevant experience, proficiency in Microsoft Office, and a high level of knowledge of related industry standards and practices.
Requirements
- Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
- Interpret data and results based on the analysis of information and application of professional judgement
- Apply project management to assist operational projects as assigned
- Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
- Resolve varied and complex issues using professional judgment, discretion, and business expertise
- Provide informal guidance and training to new and lower level team members, as needed
- Has the ability to operate with a limited level of direct supervision
- Can exercise independence of judgement and autonomy
- Acts as SME to senior stakeholders and/or other team members
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Lead Project Coordination
- Advanced Operational & Control Analysis
- Deliverables Management Support
- Process Improvement Leadership Support
- Strategic Reporting & Metrics Guidance
- Mentorship & Quality Assurance
- Stakeholder Liaison
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
