Facility Solutions Manager

Role Overview

Lead the execution of client engagement, retention, ascension, and referral initiatives to create raving, loyal advocates. Manage contractor performance, compliance, and agreements. Supervise Night Managers and coordinate staffing.

What You Will Do

Oversee client retention and service expansion, manage contractor performance, conduct inspections, review client feedback, and implement corrective actions. Assist with invoice collection and maintain accurate documentation.

Why It Might Be a Fit

Proven success in client retention or service roles, strong relationship building, and excellent communication skills. Proactive, detail-oriented, and highly organized with the ability to manage multiple priorities and solve problems independently.

Requirements

• Proven success (3+ years) in client retention or service roles
• Strong relationship builder with excellent communication skills
• Proactive, detail-oriented, and highly organized
• Technologically savvy, proficient in Microsoft Office and CRM systems
• High school diploma (bachelor's degree preferred)
• Reliable transportation with the ability to travel daily to client locations

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plans
• Paid time off