Manager of Customer IT Services (Hybrid - New Haven, CT)

The Manager of Customer IT Services is responsible for delivering a full spectrum of IT services to customers within Clinical Health Network (CHN), with a focus on customer satisfaction and operational efficiency. The role involves managing customer IT projects, optimizing workflows, and ensuring compliance with CHN policies and regulations.

Requirements

• Bachelor's degree in Computer Science or related field
• Minimum 5 years of experience in IT with progressive responsibility
• Experience in financial modeling and budgeting
• Broad technical experience with hands-on expertise
• Ability to build relationships with stakeholders
• Prior experience as a Service Desk support specialist
• Professional written and verbal communications skills
• Proven ability to assess and prioritize problems
• Ability to lead in emergencies
• Demonstrated experience with remote troubleshooting
• Ability to maintain high workload throughput
• Extensive experience with enterprise-level ticketing systems
• Ability to work independently and with discretion
• Excellent problem-solving skills

Benefits

• Health Care Coverage (Medical, Dental, & Vision)
• Flexible Spending Accounts and Health Savings Account
• Short-Term Disability and Basic Life & AD&D Insurance
• Employee Assistance Program
• Retirement Plan with 3% employer match
• Paid Time Off Program
• Nine paid Holidays