Manager of Customer IT Services (Hybrid - NYC)

The Manager of Customer IT Services is responsible for delivering a full spectrum of IT services to their customer(s), with a focus on customer satisfaction and operational efficiency. The role will partner with leadership, at both CHN and their client, and the CHN Customer Success team to ensure a near-time understanding of their customer’s business needs.

Requirements

• Bachelor’s degree in Computer Science, a related field, or equivalent experience
• Minimum of 5 years of experience of progressive responsibility in an Information Technology setting
• Experience in financial modeling and budgeting
• Broad technical experience commensurate with a hands-on technical expertise, stepping through the ranks to management and leadership
• Ability to build relationships with stakeholders, including staff and external partners
• Prior experience working as a Service Desk support specialist

Benefits

• Health Care Coverage (Medical, Dental, & Vision)
• Flexible Spending Accounts and Health Savings Account
• Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
• Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
• Employee Assistance Program
• Retirement Plan, 3% employer match after one year of service
• Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays